Never Say Never
Some of you reading this might think I’m about to rant about my current job situation — but that’s not what this is.
This is the first story about what led me down a path I never thought I’d be on.
If you stick around, I’ll do my best to post weekly and bring you along for the ride — through my thoughts, lessons, and the sometimes-crazy adventures of an I.T. guy trying to figure it all out.
💡 Where It All Began
Everything started with me doing all the things I said I’d never do.
My I.T. journey kicked off back in high school when I took a computer maintenance class, started fixing the school’s computers, and earned my CompTIA A+.
Naturally, I went to college for Computer Science, because I loved computers and wanted to build things — to program them, invent something big.
I also said I’d never study business. I didn’t want to be “the guy in the suit,” pushing numbers and talking balance sheets. I wanted to be the maker — the geek, the nerd, the fixer.
Well… guess what happened next.
Halfway through college, the Computer Science department changed its curriculum. Suddenly, I was looking at three more years of school. Nope. Not happening.
My advisor suggested switching to a BBA in Information Systems — basically, business + tech. I rolled my eyes. But when I realized it meant graduating in a year and a half instead of three, I said, “Fine… let’s do it.”
To my surprise, I actually liked the business classes — marketing, economics, and organizational behavior as much as I liked the tech ones. I finished early and told myself, “That’s it. I’m done with school. Never again.”
Famous last words.
🎓 Back to School (Yeah, Again)
A few years later, I was working as a Help Desk Technician — or as Apple calls it, a Genius. I loved helping people solve tech problems, but I wanted more. I wanted to lead.
So, to speed things up, I went back to school (again!) for an MBA in Technology.
And yep, another “never” officially broken.
After my MBA, my mindset shifted. I didn’t just want to manage people — I wanted to build something. Maybe be a CTO, a CIO, or even start my own business someday.
Then came my first big break: a company from New York opening a production center in El Paso, Texas (of all places). I thought, “This is it — the big one.”
That job taught me more than any classroom ever could — real-world leadership, security compliance (HITRUST, SOC2, HIPAA), and even how to build server racks from scratch. I also learned what an MSP (Managed Service Provider) was — something I’d never even heard of before.
After setting everything up and stabilizing systems and processes, the company decided they didn’t need a manager anymore.
Just like that — I was back on the hunt.
🏥 Learning Through Transitions
Next, I landed a role as a Field Tech Supervisor for four hospitals. I loved it — working with medical tech, managing teams, and spending time in those massive MDFs and IDFs most people never see.
But that gig didn’t last either. Our company lost the contract, and the new vendor didn’t take me on.
Back to square one. Again.
That’s when I joined a local MSP. I figured I’d start from the bottom and climb fast. But I quickly realized smaller businesses don’t always have “ranks” to climb. Still, I gained something far more valuable — a crash course in B2B relationships, customer trust, and sales.
When I left, I swore: Never again. I’ll never work for an MSP — or start one.
🧭 Finding Purpose (and Patience)
Eventually, I joined a company handling government contracts — a whole new world of structure, process, and acronyms.
I learned how to interview candidates (over 100 of them!), manage cloud environments, and helped take a small helpdesk fully internal and 24/7. We doubled our tech team, launched a ticketing system from scratch, and even worked on ISO 9001 certification.
That helpdesk became my pride and joy — a smooth, reliable operation that made IT what it’s supposed to be: there when you need it, invisible when you don’t.
Now, years later, I’ve watched that same helpdesk shrink back down — almost to just me. (Hence, the name of this article.)
⚡ Reboot or Revelation?
So here I am again — standing at another crossroads.
Do I keep chasing opportunities… or do I take everything I’ve learned about IT, business, and leadership, and finally create something of my own?
Something I swore I’d never do again.
And then there was… TITAN
💭 Final Thoughts (for Now)
If there’s one thing I’ve learned, it’s this:
Every “never” you say out loud has a funny way of coming back around.
This is just the first chapter of my story.
If you’ve ever had to hit Ctrl + Alt + Delete on your career, maybe you will relate.
Welcome to The I.T. Chronicles of Reboots and Revelations. Let’s see where this reboot takes us.
Join the Conversation
What’s something you once swore you’d never do… that ended up changing your career?
Drop it in the comments — I’d love to hear your “reboots and revelations.”
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